4) WHAT APPROACH DO YOU USE IN COUNSELING?
We are a multidisciplinary practice. This means that each counselor has their own approach to therapy. Each of our therapists is trained to take an approach that is tailored specifically to your needs and to make certain that you achieve your goals.
5) WHAT ARE YOUR OFFICE HOURS?
Intermountain Counseling is officially open from 8am - 6pm Monday through Friday. However, each counselor carries their own hours, with different days and times. You should talk with your clinician to coordinate your schedule.
6) HOW LONG ARE SESSIONS?
Each session is a clinical hour, meaning your session and administrative time. Each session is at least 50 minutes long. We may also have intensive sessions and full EMDR sessions, which run for 90 minutes or as determined by the clinician.
7) WHAT ARE SESSIONS LIKE?
We do everything we can to make sessions as comfortable and open and in as safe a space as possible for you. Sessions may vary depending on your clinician and their approach. Sessions may not be easy, but they can be incredibly rewarding.
8) WHY SHOULDN'T I JUST TALK TO MY FAMILY OR FRIENDS FOR ADVICE?
If you've surrounded yourself with wise and trusted people, it can be helpful to turn to your friends and family for support. However, you may not always feel comfortable sharing certain thoughts or experiences with those you're close with. Professional counseling carries strict privacy privileges. As counselors, we are completely focused on you and your wellbeing. You don't need to worry about burdening us with your story. In addition, we're experts in our fields. We never stop studying, learning, and practicing mental health. Simply put, we do more than give you helpful advice. We work to help you change your life.
9) What rights do I have against surprise billing?
The Public Health Services Act requires health care providers and facilities to inform uninsured and private pay clients, in writing and orally, of their right to receive a good faith estimate (GFE) of the charges they may expect. Intermountain Counseling client's may expect to receive a GFE sent by their therapist before their first session. A GFE is available upon scheduling or upon request.
10) wHAT IS YOUR privacy policy?
We have a strict policy to protect your privacy that means Colorado's state and federal guidelines. You will receive a copy with your intake paperwork, but if you'd like to access now it can found HERE.
FREQUENTLY ASKED QUESTIONS:
1)How do I get to your office?
We are located on Lehman Drive (just off North Academy, south of Dublin) in Colorado Springs, Colorado. Our building has a parking lot available to any of our clients.
2) DO YOU ACCEPT INSURANCE?
Due to the sensitive nature of counseling, our practice is solely private pay. However, you may have out-of-network benefits with your insurance network. We encourage you to call your network to see if your plan has out-of-network benefits. If you do, after your payment we can provide you with a superbill invoice that you can send to your insurance company for reimbursement.
3) HOW DO I CANCEL OR RESCHEDULE AN APPOINTMENT?
Our clients and their convenience are important to us. Once we've identified an appointment time that works with your schedule, we reserve that slot for you. Appointments must be canceled or rescheduled more than 24 hours in advance so that we can offer the session slot to someone else in need. To cancel or reschedule, you may email your counselor: (name)@intermountaincounseling.org. You may also call and leave a message with us at 719.357.6031